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Dear Sir/Madam,
I wish to lodge a complaint about a holiday we took at your hotel recently. First of all, your advertisement promised us 'huge, luxurious bedrooms'. Our room _______(be) very small and the beds _______ (be) uncomfortable. As a result, we ________ (sleep) very badly for the whole time we were there. We ________ (be) not at all happy with your so-called 5-star restaurant. The quality of the food ______ (be) very poor and the meals _________(be) always the same. We ____________ (speak) to the catering manager on our third day at the hotel and he __________ (promise) us he would make some changes, but he clearly__________ (do) not do anything about it while we were there. Your advertisement _____________(describe) a 'beautiful sandy beach'. It was covered with seaweed, dead jellyfish and rubbish which is certainly not our idea of a beautiful beach. However, the weather __________ (be) so bad that we could not have sat on the beach anyway; it _________(rain) every day. We also ________ (have) a few unpleasant experiences with your staff. Some of them _________(be) very rude and one of them even _________ (shout) at us when we left our bedroom light on
Yours sincerely, Margaret and John Walker