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Read the text below and think of the word which best fits each space. Use only one word in each space.

“They were the most polite robbers I have ever met,” Njaje Makanga, manager of the Mashred Bank in Nairobi, told reporters. “The six men smiled, when they came (1) _____, and their leader said, ‘Please excuse (2) ____ , we have come to do a normal day’s work, just (3) ______ you, so let us both conduct business as normal and co-operate with (4) ______ other.’ Then they produced (5) ____ gun, held it to my head, and asked (6) ______ I would mind being tied up.”

“I showed them where the keys to the safe (7) ______ and they asked me if I could possibly lie on top of my colleagues, (8) _______ they had already tied up before I arrived. Everyone who came through the door received a personal apology as they were being taken hostage, and after an hour they (9) ____ tied up twenty people, and we were all lying in a big heap together. Then they began counting their bullets, and told us “if things go (10) ____, I’m afraid we’ll only be able to kill ten of you, at the most, sorry about that” and suggested that we should all sing hymns. Their leader began singing Abide With Me. He had a good voice, and (11) ___ was very moving.