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Вставьте глаголы в скобках в нужную форму: Present Simple, Present Continuous или Past Simple. Переведите текст на русский язык.



A new survey says that currently companies are losing (lose) millions of dollars of business every year through unhelpful and impolite reception staff. The survey interviewed business people last year. Over 70% of people who answered the survey said that most company receptionists (13) _______________ (fail) to greet them politely. 50% said that many receptionists often (14) _______________ (not / smile). The survey concludes that ‘the typical customer (15) _______________ (want) a receptionist to be efficient and friendly’. As one business person said: ‘After a long trip it makes all the difference if you meet a happy face.’ Now, as a result of the survey, many companies (16) _______________ (re-train) their receptionists. One training manager said: ‘At the moment, I (17) _______________ (organise) customer service courses for all receptionists.’ But the survey also says that everyone in the company (18) _______________ (need) to have the skills of the friendly receptionist.