1. Choose the best word to fit the gap.

1 It’s important to understand how other cultures behave so you don’t cause .
A offence B problem C disaster D behaviour
2 In some countries it is quite to use the correct title when talking to business colleagues.
A offensive B likely C formal D tricky
3 Having good may help you to make deals more easily.
A entertaining B manners C demonstrations D handshaking
4 Ian has to be very organised as his work involves meeting tight .
A problems B responsibilities C challenges D deadlines
5 Lesley doesn’t like having to wait for other people to work for her.
A generate B solve C resolve D tackle
6 Paul enjoys working at Small World because he finds the stimulating.
A installation B environment C application D opportunity
7 If someone looks me straight in the eye without I tend to think they are honest.
A yawning B sighing C blinking D sniffing
8 Your body usually gives other people information about how you really feel.
A appearance B impression C language D relationship

9 Bob and Tony are business and have arranged to meet at the sales conference.
A delegates B customers C associates D officers
10 I’ve given the latest sales to Mr Allen but he hasn’t had a chance to look at them yet.
A systems B figures C worksheets D facts