Read this email. What is the write complaining about?

Dear sir/ madam
(1)......the service and the products i received from you recently.

Three weeks ago, i placed an order on your website for two CDs.Your website says that orders will be delivered up to one week after placing an order. My CDs took three weeks to arrive.

Furthermore, when i opened the packaging i found that the CDs were damaged. Both CD boxes were cracked, and the CDs had scratches on them.

As I am sure you will understand,(2)........ .Could you (3)......... for the damaged CDs? If this possible,(4)...... .

(5).............

Yours faithfully
Carri Oakey

А что писать в пропуски где цифры?помогите пожалуйста,прошу вас

The writer is complaining about the service and the products he/she received three weeks ago. The CDs were damaged. Both CD boxes were cracked, and the CDs had scratches on them.