3.Complete these sentences with the appropriate form (positive or negative) of can, could or would. 16 Alex __________ speak Chinese, but he is planning to start learning next year. 17 Last year, our employees __________ use the new software, so we hired a consultant to teach them. 18 __________ you like to take a career break? 19 Naruto __________ get a promotion at GFS, so he wants to move to another company. 20 Do you think you __________ recommend one or two employment agencies?

4.Match each question 21─25 to the appropriate response a─e. Write your answers here:
21 _____ 22 _____ 23 _____ 24 _____ 25 _____
21 Could I speak to Mrs Zhang, please?
22 Can I take a message?
23 Who’s calling, please?
24 Could you tell me what it’s about?
25 Sorry. Could you say the second name again?
a If you could just tell her that Imelda Reyes rang.
b Well, I would like some information about the conference.
c Sure. That’s Loys. L─O─Y─S.
d Just a moment, please. I’ll put you through.
e Dieter Enke, from LPL.