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Dear John
My family bought a fridge last week. It cost a lot of money. Now my mother says it is not cold inside. She is very unhappy with it. What can we do?
Love
Max

Dear Max,Thank you for your letter. Sorry I haven't written for so long, but I was very busy.I'm really sorry your fridge doesn't work properly.  I understand why your mom is so unhappy with it. It's not easy to buy a new one cause it costs a lot, but you can have it repaired. And do you have any guarantee? If so , you can exchange it for a new one or repair it for free. I hope my advice can help youSorry, I have to go now.Keep in touch!love,John