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Mr Jack Lupin 7834 17th Street Detroit, Michigan   Electronics Ltd 9034 Commerce Street Detroit, Michigan USA, 90345   April 25, 2013   Dear Sirs, I am writing to inform you that yesterday I got my new TV set which was delivered by your delivery service. The package was undamaged so I signed all documents and paid the rest of the sum. But when I unpacked it I found several scratches on the front panel. I would like you to replace the item or give me back my money. Please let me know your decision within 2 days.   Kind regards, Jack Lupi