2) Fill in the gaps with the words and expressions from the text: 1. Both telephones and drop-in visitors can become

Fill in the gaps with the words and expressions from the text: 1. Both telephones and drop-in visitors can become a major form of all. 2. To save time, tell the secretary about all your calls. 3. The secretary must inform you immediately in case of emergency situations. 4. In order to shorten calls, you are to make them longer. 5. Remember, polite excuses (such as ‘’I am sorry’’) shorten calls as well.