10. Choose the correct answer from the words in italics. Outsourcing is when a company uses / is used an external company

Outsourcing is when a company uses / is used an external company to provide a service. The idea of outsourcing is not new; at first it was suggested / is first suggested by Adam Smith in his book ‘The Wealth of Nations\'. One of the main advantages of outsourcing is that it saves / is saved a company money, resources, and energy However, direct communication between a company and its customers is often lost / often loses and customers can soon become dissatisfied.