1. ‘Can I speak to the manager, please?’- d ‘Can I ask what your call is concerning?’2. ‘Do you think teenagers’ lives are easier now?’-a ‘If you ask me, the answer is no.’3. ‘Do you fancy Dan?-’c ‘Well, I think he’s attractive but he messes around too much.’4. ‘Why did you mention computer games?’-b ‘Well, I’m very willing to learn and I’m well qualified.’5. ‘Why should we employ you?’ -e ‘The point I’m trying to make is that they can be good for you.